A few months back I emailed a company about a billing issue and got an auto-reply that said "we'll respond within 5-7 business days." Five to seven business days. For a billing issue. I ended up just disputing the charge with my bank because waiting over a week for someone to even acknowledge my email felt absurd. I never forgot that feeling, and it's a big part of why we keep this page short, honest, and easy to actually use.
If something's not working right, you've got a question, or you just want to tell us we got something wrong (we'd genuinely rather know), here's exactly how to reach us.
Use the contact form below. It goes straight to our inbox — not a ticketing system that buries you in automated replies, not a chatbot pretending to be a person. Just a regular form that lands in front of an actual human who reads it.
[Contact Form]
Fill in:
A quick tip from experience: if something's broken, tell us what you were doing right before it happened. "The inbox didn't load" is hard to act on. "I generated a temp email, waited about 10 minutes, and new messages stopped showing up" gives us something to actually investigate. The more detail you give, the less back-and-forth we need before we can fix it.
You can reach us directly at tempmails@tempmailss.xyz (swap this for your real address before publishing). Some people just prefer firing off a normal email instead of filling out a form, and that's completely fine — it goes to the same place either way.
We aim to respond to all inquiries within 48 hours. Most of the time it's faster than that, but we wanted to give you a number we can actually stick to rather than promising "instant support" and then leaving you waiting like every other company has probably done to you at some point.
If you message us on a weekend, your reply might land on Monday instead — we're a small team, not a 24/7 call center, and I'd rather be upfront about that than pretend otherwise.
Worth setting expectations here, because I've gotten contact form messages over the years asking about things completely outside what a tool like ours can fix. Here's what's genuinely in our wheelhouse:
Bugs and technical issues. Inbox not loading, messages not arriving, address generation acting weird — this is exactly the kind of thing we want to hear about. We've fixed plenty of bugs over time purely because someone bothered to tell us instead of just leaving and never coming back.
Feature requests. Want a longer retention window? Want dark mode? Want the ability to copy an address with one click instead of two? Tell us. A surprising number of features on TempMailSS exist because someone emailed us with a "this would be useful" idea, and we agreed.
Privacy questions. If something in our privacy policy is unclear, or you want to understand exactly what we log and why, ask. We'd rather explain it plainly than have you guessing.
Abuse reports. If you're getting unwanted email forwarded through a temp address tied to harassment or abuse, let us know — we take that seriously and will look into it.
What we generally can't help with: recovering messages from an inbox that's already expired (once it's gone, it's gone — that's kind of the whole design), or troubleshooting issues with third-party sites that happen to be sending email to a temp address you created.
When I was setting up support for an earlier project, I made the form require way too much — phone number, account ID, a dropdown of seventeen categories before you could even type your message. People bounced off it constantly. I learned that the simpler the form, the more likely someone actually finishes filling it out instead of giving up halfway through. That's why ours just asks for the basics. Friction kills feedback, and feedback is genuinely how this tool gets better.
Someone emailed us a while back saying their temp inbox showed "0 messages" even though they'd just signed up for a newsletter through it. Turned out the issue was on the newsletter's side — their confirmation email was getting flagged and delayed by their own mail server, not by anything wrong with TempMailSS. We replied within a few hours, walked through what was happening, and the person ended up just refreshing the inbox a bit later when the email finally landed. Not every issue is our bug, but we'd still rather investigate and tell you what's actually going on than leave you guessing.
A few small things that slow down getting you a useful answer:
We built TempMailSS because we needed something like it ourselves, and it's gotten better over time mostly because people took a minute to tell us what wasn't working. If you've got something to say — good, bad, or just a weird edge case you stumbled into — we want to hear it. Reach out through the form or drop us a line at tempmails@tempmailss.xyz, and we'll get back to you within 48 hours.